Refund policy

Refund & Return Policy

Last updated: 3 /14 /2026

Because many products sold through Storyline Store are custom print-on-demand items, our return policy differs from traditional retail stores.

Order Issues

If your order arrives:

  • damaged

  • defective

  • misprinted

  • incorrect

please contact us within 14 days of delivery.

We may request photos to verify the issue.

After review, we may offer:

  • a replacement

  • a refund

  • store credit

Made-to-Order Products

Because items are produced specifically for your order, we do not accept returns or exchanges for:

  • wrong size selected

  • change of mind

  • incorrect address provided by the customer

  • delays caused by shipping carriers

Shipping Errors

If the incorrect item was shipped due to an error by us or our fulfillment partners (Printful or Yoycol), we will replace the product at no cost to you.

Lost Packages

If a package is lost in transit, please contact us and we will work with the carrier and fulfillment partner to resolve the issue.

Unauthorized Returns

Please do not send items back without contacting us first, as returned packages may not be accepted by our fulfillment partners.

Contact

For all return or refund requests:

arskinsandsymbols@gmail.com

Include:

  • order number

  • description of issue

  • photos (if applicable)